Position Summary: Under the general direction of the Manager, Operations, this position is responsible for the leadership and coordination all Slot Technician activities. The Slot Technician Supervisor ensures all slot machines and related equipment are functioning properly to maximize uptime, compliant with regulatory requirements, and available for play. This position provides technical leadership to the Slot Technical team, oversees projects including slot machine moves and conversions, manages inventory controls and ensures compliance with AGCO, OLG, Health & Safety and company policies and procedures. The Slot Technician Supervisor leads by example to create great experiences and memories for guests and team members. |
Key Accountabilities: - Ensures that all slot machines are functioning properly, compliant with regulatory requirements, and available for guest play
- Plans and coordinates slot machine moves, conversions, installations, and upgrades while minimizing disruptions to the guest experience
- Monitors gaming floor activity and machine performance, providing feedback on floor performance, machine utilization, game mix, and operational efficiencies to maximize revenue opportunities, machine uptime, and the guest experience
- Reports irregularities and suspicious activities, conducts investigations, prepares incident reports, and ensures AGCO and OLG stakeholders are notified as required
- Completes required monthly, quarterly, and ad hoc reporting for AGCO, OLG, and internal stakeholders, ensuring accuracy, compliance, and timely submission of all regulatory and operational reporting requirements
- Oversees slot parts inventory management, repair activities, purchasing requests, and budget controls to support operational requirements
- Organizes and delegates daily assignments, projects, and scheduling requirements
- Provides technical direction and guidance to the team with the installation, servicing, and repair of slot machines, player tracking systems, and related equipment
- Trains, coaches, evaluates, and mentors Slot Technicians while fostering a positive and productive work environment
- Prepare and issue performance documentation and disciplinary letters where applicable
- Plans and facilitate team meetings to review performance, establish priorities, and identify operational efficiencies
- Ensures compliance with licensing requirements, internal controls, company policies, health and safety legislation, and all applicable statutory regulations
- Performs other duties as assigned or directed
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Education and Qualification Requirements: - Electronics Diploma, related technical education, or equivalent combination of education and experience
- Minimum 2 years’ experience in a Slot Technician or gaming technical role
- Minimum 2 years of supervisory or leadership experience, preferably in a gaming or hospitality environment
- Proven leadership skills with the ability to coach, develop, and motivate team members
- Strong organizational, analytical, problem-solving, interpersonal, and communication skills
- Proficiency with Microsoft Office and related technology systems
- Commitment to delivering exceptional guest service and operational excellence
- Ability to obtain and maintain a Category 1 Gaming Assistant registration with the AGCO
- Ability to obtain Smart Serve certification
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Work Environment Considerations: Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise; This position requires repetitive lifting approximately over 40lbs; including pushing, pulling, standing, bending, twisting, stooping etc. Possibility of working in confined spaces and exposure to dust Ability to stand for extended periods of time The role requires a flexible schedule that adapts to business needs of a 24 hour operation, will have non-traditional work hours including holidays, evening, overnight or weekend shifts.
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